FAQ

Shipping

1. How long will it take for my order to arrive? Your order will typically arrive within 5-7 business days for standard shipping. Expedited shipping options are available at checkout for faster delivery.

2. How can I track my order? Once your order has shipped, you will receive an email with a tracking number. You can use this number on our website’s tracking page or on the carrier’s website.

3. What are your shipping rates? Shipping rates vary based on the destination, shipping method, and the weight of the items. You can view the exact shipping costs during the checkout process before finalizing your purchase.

4. Do you offer free shipping? We offer free standard shipping on orders over $100. For orders below this amount, standard shipping rates apply.

5. Can I change my shipping address after placing an order? If you need to change your shipping address, please contact our customer service team as soon as possible. Changes can only be made before the order has shipped.

6. Do you ship internationally? Yes, we offer international shipping to many countries. Shipping rates and delivery times will vary based on the destination.

7. What should I do if my package is lost or damaged? If your package is lost or damaged during shipping, please contact our customer service team immediately. We will assist you in filing a claim with the carrier and arrange for a replacement or refund.

8. Can I choose my preferred carrier for shipping? Currently, we select the best carrier for your location and order size to ensure timely delivery. We do not offer a carrier selection option at checkout.

9. What are the shipping options available? We offer standard, expedited, and express shipping options. You can select your preferred method during the checkout process.

10. How can I get my items faster? To receive your items faster, choose expedited or express shipping at checkout. These options come with an additional fee but will ensure quicker delivery.

11. Do you ship to P.O. Boxes? Yes, we ship to P.O. Boxes using standard shipping methods. However, expedited shipping options may not be available for P.O. Box addresses.

12. Are there any shipping restrictions? Certain items may have shipping restrictions based on size, weight, or destination. These restrictions will be noted on the product page or during checkout.

13. What happens if I'm not home to receive my order? If you are not home, the carrier may leave the package at your door, with a neighbor, or at a nearby pickup location. A notification will be left with further instructions.

14. How do I know if my order has shipped? You will receive a shipping confirmation email with tracking information once your order has been dispatched from our warehouse.

15. Can I combine shipping for multiple orders? If you place multiple orders, they will be processed separately and cannot be combined for shipping. Each order will be shipped individually based on the selected shipping method.

Payments

1. What payment methods do you accept? We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options like Apple Pay and Google Pay.

2. Is it safe to use my credit card on your website? Yes, we use SSL encryption to ensure that your payment information is secure. We also comply with PCI DSS standards to protect your payment data.

3. Can I pay using multiple methods? At this time, we do not support split payments. Each order must be completed using a single payment method.

4. When will my credit card be charged? Your credit card will be charged at the time of purchase. You will receive a confirmation email once your payment has been processed.

5. Do you offer installment payment options? Yes, we offer installment payment options through third-party providers like Afterpay and Klarna. You can choose this option at checkout if available.

6. How do I use a discount code? Enter your discount code in the designated field during checkout and click 'Apply'. The discount will be reflected in your order total.

7. Why was my payment declined? Payments may be declined for various reasons, such as incorrect card details, insufficient funds, or issues with your card issuer. Please check your information and try again or contact your bank.

8. Can I get a receipt for my order? Yes, a receipt will be emailed to you once your order is confirmed. You can also access your order history and receipts in your account on our website.

9. Do you charge sales tax? Sales tax is applied based on the shipping destination and will be calculated during the checkout process.

10. Can I change my payment method after placing an order? Unfortunately, once an order is placed, the payment method cannot be changed. You will need to cancel the order and place a new one using the desired payment method.

11. Are there any hidden fees? No, there are no hidden fees. All costs will be clearly displayed during the checkout process, including shipping charges and taxes.

12. Can I request a refund to a different payment method? Refunds will be issued to the original payment method used for the purchase. We cannot process refunds to a different payment method.

13. How do I know my payment was successful? You will receive an email confirmation once your payment has been processed successfully. This email will include your order details and receipt.

14. What should I do if I suspect fraudulent activity on my account? If you suspect any fraudulent activity, please contact our customer service team immediately. We will investigate the issue and take appropriate action.

15. Can I use store credit for my purchase? Yes, if you have store credit, you can apply it to your purchase during checkout. The available credit will be deducted from your order total.

Returns & Refunds

1. What is your return policy? We accept returns within 30 days of purchase. Items must be in original condition, unused, and with all original packaging and tags.

2. How do I initiate a return? To initiate a return, please contact our customer service team with your order number and reason for return. We will provide you with a return authorization and instructions.

3. How long does it take to process a refund? Refunds are typically processed within 7-10 business days after we receive and inspect the returned item. You will receive an email confirmation once the refund is processed.

4. Will I be charged for return shipping? Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item. We recommend using a trackable shipping service.

5. Can I exchange an item? Yes, exchanges are accepted within 30 days of purchase. Please contact our customer service team to arrange an exchange. Items must be in original condition.

6. What if I received a defective item? If you received a defective item, please contact our customer service team immediately. We will provide a prepaid return label and arrange for a replacement or refund.

7. How will I be refunded? Refunds will be issued to the original payment method used for the purchase. If you used a gift card, a new gift card will be issued for the refunded amount.

8. Can I return a sale item? Sale items are eligible for return unless otherwise stated in the product description. Final sale items are not returnable.

9. Do you offer refunds for gift purchases? Refunds for gift purchases will be issued to the original purchaser. If you received a gift, you can exchange it for store credit.

10. What if I lost my receipt? If you lost your receipt, you can still return the item if it is within our return policy period. Please provide your order number or email address used for the purchase.

11. Can I return an item to a store? Currently, we do not have physical stores. All returns must be processed through our online return system.

12. How do I know if my return has been received? You will receive an email notification once we receive and process your return. You can also track your return using the tracking number provided by your shipping carrier.

13. Can I return a customized item? Customized or personalized items are not eligible for return unless they are defective or incorrect.

14. What should I do if my refund is incorrect? If you believe your refund is incorrect, please contact our customer service team. We will review your case and correct any errors.

15. Are there any items that cannot be returned? Certain items, such as perishable goods, intimate apparel, and final sale items, are not eligible for return. Please check the product description for return eligibility.

Order Placement

2. How can I track my order? Once your order has shipped, you will receive an email with a tracking number. You can use this number on our website’s tracking page or on the carrier’s website.

4. Do you offer free shipping? We offer free standard shipping on orders over $100. For orders below this amount, standard shipping rates apply.

6. Do you ship internationally? Yes, we offer international shipping to many countries. Shipping rates and delivery times will vary based on the destination.

9. What are the shipping options available? We offer standard, expedited, and express shipping options. You can select your preferred method during the checkout process.

10. How can I get my items faster? To receive your items faster, choose expedited or express shipping at checkout. These options come with an additional fee but will ensure quicker delivery.

11. Do you ship to P.O. Boxes? Yes, we ship to P.O. Boxes using standard shipping methods. However, expedited shipping options may not be available for P.O. Box addresses.

14. How do I know if my order has shipped? You will receive a shipping confirmation email with tracking information once your order has been dispatched from our warehouse.

16. How do I place an order? To place an order, simply add items to your cart, proceed to checkout, and follow the on-screen instructions to complete your purchase.

17. Can I make changes to my order after it has been placed? Once an order is placed, it begins processing immediately. Contact our customer service team as soon as possible to request changes. We will do our best to accommodate your request.

18. How do I know if my order was successful? You will receive an email confirmation with your order details once your purchase is complete. You can also view your order history in your account on our website.

19. What should I do if I experience issues during checkout? If you experience any issues during checkout, please contact our customer service team for assistance. We are here to help you complete your order.

Payments

1. What payment methods do you accept? We accept all major credit cards (Visa, MasterCard), PayPal, and other secure payment options like Apple Pay and Google Pay.